Shipping & Returns
Returns are accepted for most of our products within 30 days of sale on all O3 PURE products excluding parts. Parts are non refundable and are not able to be returned. All product returns must be returned in 'new' or 'like new' condition and be returned in our original manufacturer packaging, with all original accompanying materials and a copy of your receipt. If an item is returned due to an undeliverable shipping address, a restocking fee of 10% may be deducted from the customers refund. O3 Pure does not have a restocking fee on returns that follow the guidelines mentioned. We would also find it helpful to understand why a product did not work for you. If possible, please include a description of the problem and why are you returning it. We can use this information to better serve you and our other customers in the future.
Please send returns to the following address:
Pure Energy LLC/O3 Pure Division
8100A Main Street
O3 Pure only offers shipping within the United States by UPS and USPS. All shipping prices at checkout are quoted for delivery within the U.S. All products shipped via UPS must be to a physical address, not a PO Box. We will attempt to ship all of our products the day of sale or the next business day. Air and Water Purification Systems all come with Free Shipping in the lower 48. For all other items, we offer flat rate shipping of just $7.85 Per Order. Normally you will find all of our products are in stock and ready to ship.
All Prices are in U.S. Dollars. All orders placed on our website, by phone or in store sales come with a 30 Day Price Guarantee. If you find that the price for your item has been reduced within 30 days of your purchase, simply contact us and we will refund you the difference.